A Transaction may possibly not be prepared if: (a) the total amount of the deal exceeds your available balance, (b) the Card is reported lost or taken, (c) we have been uncertain whether you have got authorized the Transaction, or (d) there clearly was a dispute involving your available stability. You were entitled to receive Benefits in an amount different than what was credited to your Card Account, you should contact the Agency if you believe.
Problems Making Use Of Your Card
- In the event that you encounter a challenge utilizing your Card during the self-service pump of the gasoline place, you may need to get inside to pay for.
- For those who have issues utilizing your Card and you also think you’ve got adequate available funds for the Transaction, give us a call in the customer support number below.
- Whenever we notice deals which are uncommon or dubious, we possibly may put a short-term security “freeze” in your Card while we try to contact you.
Record of the Deals, Card Balance & Understand Your Stability
You really need to look at your Card balance and deal history for a daily basis.
- Keep an eye on your deals, including Transaction Holds, so that you know your Card balance.
- Once you withdraw cash or create a purchase, you could get a receipt for the Transaction. The receipt will indicate your Card Account balance in some cases. Note: Balance information may well not add deals or charges which are still in process and also not yet settled. The total amount additionally can sometimes include payments susceptible to a hold (See Section III, Paragraph B “Transaction Holds”) or perhaps a protection freeze (See Section V, Paragraph 3
- Through the web site, you are able to pick and print deal history for approximately one year for monitoring the deals posted to your Card account. The total amount of your available funds is additionally available in the receipt you will get once you produce a withdrawal or stability inquiry at particular ATMs. You additionally have the proper to get at the very least a couple of years of written reputation for Card Account deals by calling us during the true quantity in the straight back of one’s card or composing us at Account Services, PO Box 540190, Omaha, NE 68154-0190. You won’t be charged a payment for these details, it more than once a month unless you request.
Card and PIN Security-REPORT LOST OR STOLEN CARD
You agree never to offer or elsewhere make your Card or PIN accessible to others. If you are doing, you will end up in charge of any deals they conduct, no matter if they surpass your authorization. For protection reasons you agree to not ever compose your PIN in your Card or ensure that it stays when you look at the same destination as your Card.
By calling the Customer Service number below as soon as possible if you believe your Card or PIN has been lost or stolen or that someone has or may transfer or take money from your Card Account without your permission, report it. Once your Card or PIN is reported to us as lost, taken or damaged, your Card should be terminated and also you will don’t have any obligation for further Transactions relating to the utilization of the canceled Card.
Your Obligation for Unauthorized Deals
Inform us AT THE SAME TIME if you think your Card or PIN happens to be lost or taken. Telephoning us during the customer care quantity could be the easiest way of maintaining your feasible losses down. You might lose all of the money in to your Card Account. In the event that you inform us within two Business Days, it is possible to lose a maximum of $50 if some one utilized your Card or PIN without your authorization. If you don’t inform us within two (2) company times once you learn associated with the loss or theft of one’s Card or PIN, so we can show that people might have stopped someone from utilizing your Card or PIN without your authorization in the event that you had told us, you might lose just as much as $500.
At Direct Express В® , Payment Processing Services, PO Box 540190, Omaha, NE 68154-0190 if you canРІР‚в„ўt telephone us, you can write to us. You will not be liable for the $500 amount described above in any event if you are a California resident. If you’re a unique York resident, your obligation for the unauthorized utilization of the Card will likely not meet or exceed $50.
Additionally, in the event that written deal history or any other Card Transaction information supplied to you programs transfers at once that you did not make, tell us. If you don’t inform us within 120 times following the transfer presumably in mistake ended up being credited or debited to your Card Account, you might not reunite anything you destroyed following the 120 times, whenever we can show that people might have stopped someone from using the cash in the event that you had told us over time. If reasonable (such as for instance a lengthy journey, a hospital stay, or perhaps the disease of a relative) kept you from notifying us, we are going to expand the full time durations.